Policy
Privacy Policy
This page explains how product request information is handled when buyers contact Everlasting Keepsakes.
Information we collect
When you send a product request, we may collect your name, company, country, email or messaging contact, product requirements, quantity range, customization notes, and reference details you provide.
How we use it
We use inquiry information to reply to your request, prepare product suggestions, discuss sample development, estimate packing needs, and improve buyer communication.
Sharing
Inquiry details may be shared only with relevant production or packing partners when needed to assess feasibility, sampling, quotation, or export preparation. We do not sell inquiry information.
Retention
Inquiry records may be kept for follow-up, sample tracking, quotation history, and order communication unless deletion is requested.
Contact
For privacy requests, use the contact form and mention "Privacy request" in the message.